Refund Policy

Product category: Jewelry. This website sells jewelry, including fashion jewelry and jewelry accessories.

This Refund Policy applies to jewelry purchased from https://luxerepz.com/. We want you to be satisfied with your jewelry. Please read the conditions below before requesting a return or refund.

Last updated: August 29, 2026

1. Return Window

You have 30 days after delivery to request a return of eligible jewelry. Customers in the European Union also have a 14-day cooling-off period from delivery, as required by applicable consumer law.

2. Eligible Jewelry

To qualify for a return, the jewelry must be unused, unworn, and in the same condition you received it, with original tags, boxes, pouches, and protective packaging. Please keep proof of purchase or the order number.

3. Jewelry That Cannot Be Returned

Earrings, body jewelry, or other jewelry that has been worn or removed from sealed hygiene packaging, for health and safety reasons.
Custom, engraved, resized, or otherwise personalized jewelry.
Jewelry damaged by wear, chemicals, water, or improper handling after delivery.
Sale, clearance, or final-sale jewelry marked as non-returnable at checkout.
Gift cards and digital items, if offered.

4. Damaged, Defective, or Incorrect Jewelry

Please inspect your jewelry as soon as it arrives. If an item is defective, damaged in transit, or is the wrong product, contact us immediately with your order number and photos (and the quality inspection video if you received one). We will repair, replace, or refund the jewelry as appropriate.

5. How to Start a Return

Contact us by email or WhatsApp before sending anything back. We will confirm whether the jewelry is eligible and provide return instructions. Jewelry sent back without prior approval may not be accepted.

6. Refunds

After we receive and inspect the returned jewelry, we will notify you of the result. Approved refunds are issued to the original payment method, usually within 10 business days after approval. Your bank or card issuer may need extra time to post the credit. Original shipping fees are refundable only if the jewelry was defective, damaged, or sent in error.

7. Exchanges

The fastest way to exchange jewelry is to return the original item (if eligible) and place a new order for the piece you want.

8. Contact

Company: LILIANG.INC
Address: 298 1st Ave, New York, NY 10009, USA
Email: mankji2021@gmail.com
WhatsApp: +86 19373398274
Website: https://luxerepz.com/